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Trouble saving files to Creative Cloud shared folder

Community Beginner ,
Jul 06, 2020

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Lately, I've had a lot of problems with files not properly saving to our company's shared Creative Cloud folder. This may or may not be exclusive to Illustrator, as every file I've had an issue with has been an AI over the past few weeks. 

Everything behaves as expected when saving/writing to the file, and I'm a "save often" kind of guy, so I am certain I am saving my files. However, upon reopening at a later time, I'm seeing a lot of changes I have made and saved into the file disappear, as if the file somehow reverted back to a previous version.

 

I typically make/save the AI file, then save out a proof version for clients to see. I ALWAYS save my Illustrator files before doing a "save as..." for the PDF, so I have no idea what is causing this,

but I am having to redo a lot of work lately that was already completed.

 

This is unacceptable. Are any other users experiencing this? Thanks!

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Cloud storage web assets, Collaboration, File sync

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Trouble saving files to Creative Cloud shared folder

Community Beginner ,
Jul 06, 2020

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Lately, I've had a lot of problems with files not properly saving to our company's shared Creative Cloud folder. This may or may not be exclusive to Illustrator, as every file I've had an issue with has been an AI over the past few weeks. 

Everything behaves as expected when saving/writing to the file, and I'm a "save often" kind of guy, so I am certain I am saving my files. However, upon reopening at a later time, I'm seeing a lot of changes I have made and saved into the file disappear, as if the file somehow reverted back to a previous version.

 

I typically make/save the AI file, then save out a proof version for clients to see. I ALWAYS save my Illustrator files before doing a "save as..." for the PDF, so I have no idea what is causing this,

but I am having to redo a lot of work lately that was already completed.

 

This is unacceptable. Are any other users experiencing this? Thanks!

Topics

Cloud storage web assets, Collaboration, File sync

Views

31

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Adobe Community Professional ,
Jul 06, 2020

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Have you talked to your IT dept admin about it?

 

Nancy O'Shea, ACP
Alt-Web.com

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shawn6 LATEST
Community Beginner ,
Jul 06, 2020

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I have not, because we're a very small company, so I am essentially the IT person...haha. 

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