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The files are between 1.5 gb and 9 gb. Any suggestions?
What format are they in? What system? What else? Aside from the fact that it seems slightly insane to push video files that large around, this may be a limitation in the server-side handling. It's exrtremely picky about what it actually ingests.
File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem
-Size Limits https://forums.adobe.com/thread/1488242
-sync and email link http://forums.adobe.com/thread/1427516?tstart=0
-Phantom folder problem https://forums.adobe.com/thread/1490445