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type kit

Participant ,
Jan 27, 2016

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Typekit fonts simply disappeared today. I went to my Creative Cloud settings and fonts are on. I went to Typekit and all of the fonts that I have synced say they are synced, but none of them are showing up in Indesign. It cost me time today, because I had a publication going to press, and several ads contained typekit fonts that i've been using for months without a problem.

Is this a known issue today, or simply within my system?  I don't feel I can count on synced fonts if this is what is going to happen.

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type kit

Participant ,
Jan 27, 2016

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Typekit fonts simply disappeared today. I went to my Creative Cloud settings and fonts are on. I went to Typekit and all of the fonts that I have synced say they are synced, but none of them are showing up in Indesign. It cost me time today, because I had a publication going to press, and several ads contained typekit fonts that i've been using for months without a problem.

Is this a known issue today, or simply within my system?  I don't feel I can count on synced fonts if this is what is going to happen.

TOPICS
File sync

Views

802

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Jan 27, 2016 0
Adobe Employee ,
Jan 27, 2016

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Hi Elaine,

I'm sorry that you ran into trouble with this. Are the fonts you have selected to sync showing up in the Assets > Fonts tab of Creative Cloud, similar to this?

cc-fonts.png

- If not, please make sure you are signed in to the Creative Cloud application with the same Adobe ID that you use for Typekit. The account information is under Preferences > General.

- If you haven't done so already, would you please try turning off font sync in the Creative Cloud application, wait a moment, and then turn it back on?  The option to do this is under the gear icon in Preferences > Creative Cloud > Fonts ("Typekit on/off").  Sometimes the app just needs a fresh session for the fonts to appear again.

If that doesn't make a difference, please send us the screenshot of the Fonts tab and your recent sync log files to support@typekit.com and we will check for any errors. Here are the instructions on where to find the log files on your computer:

help.typekit.com/customer/portal/articles/1649149#logs

Please give that a try, and let me know how it goes.  Thank you,

— liz

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Jan 27, 2016 0
Pattie-F LATEST
Adobe Employee ,
Jan 29, 2016

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I am moving the discussion to File Hosting, Syncing, and Collaboration forum

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Jan 29, 2016 0