Typekit fonts not loading in CC app

New Here ,
Oct 11, 2015 Oct 11, 2015

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Hi,

I'm having some problems with my typekit fonts. I have previously synced fonts but now they have disappeared and won't load in my CC desktop app. I have logged out, quit and restart to no avail. I have the latest version of the CC desktop app and when I go into preferences to turn of the typekit sync function it's blacked out and won't let me change it. Any help would be much appreciated

Screen Shot 2015-10-11 at 7.58.19 pm.png

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correct answers 1 Correct Answer

Adobe Employee , Oct 11, 2015 Oct 11, 2015
Sorry that you ran into trouble with this! I believe you are seeing this problem:https://forums.adobe.com/message/8014974#8014974If that doesn't fix the problem for you, please send the recent sync logs from your computer to support@typekit.com and we will look into it further: help.typekit.com/customer/portal/articles/1649149#logsThank you,— liz

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Adobe Employee ,
Oct 11, 2015 Oct 11, 2015

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Sorry that you ran into trouble with this! I believe you are seeing this problem:

https://forums.adobe.com/message/8014974#8014974

If that doesn't fix the problem for you, please send the recent sync logs from your computer to support@typekit.com and we will look into it further: help.typekit.com/customer/portal/articles/1649149#logs

Thank you,

— liz

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New Here ,
Oct 11, 2015 Oct 11, 2015

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Perfect!! Worked a treat...thanks so much Liz

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Adobe Employee ,
Nov 02, 2015 Nov 02, 2015

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moving the discussion to File Hosting, Syncing, and Collaboration forum

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