Typekit syncing issues...

New Here ,
Oct 07, 2013

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I'm having problems with Typekit - it won't stay synced with my machine - any ideas? I've tried logging out of CC and restarting - no luck. And now I've lost all previous fonts I had synced. Please help

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Typekit syncing issues...

New Here ,
Oct 07, 2013

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I'm having problems with Typekit - it won't stay synced with my machine - any ideas? I've tried logging out of CC and restarting - no luck. And now I've lost all previous fonts I had synced. Please help

TOPICS
File sync

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686

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Oct 07, 2013 0
Adobe Employee ,
Oct 07, 2013

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Moving discussion to Adobe type.

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Oct 07, 2013 0
Adobe Employee ,
Oct 08, 2013

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This is a Typekit issue so the forum is File and Font eary access.

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Oct 08, 2013 0
liz_g LATEST
Adobe Employee ,
Oct 08, 2013

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Hi Cindy,

I'm sorry that you ran into trouble with this.  Do you happen to use Suitcase Fusion to manage the installed fonts on your computer?  We have recently identified a bug in Suitcase Fusion which causes fonts synced from Typekit to be deactivated.

More information and a workaround is available here:

http://help.typekit.com/customer/portal/articles/1323222

If that's not the case for you, would you please send your recent sync logs to support@typekit.com so we can take a closer look? 

On OS X:

* Open the Finder

* under the Go menu, select "Go To Folder"

* in the windows that opens, type:  /Users/(username)/Library/Application Support/Adobe/CoreSync/

Note that you need to replace "(username)" with your own account name; for instance, on my computer I am "galle".

(Or if you are comfortable working from the Terminal, cd to $HOME/Library/Application Support/Adobe/CoreSync/)

On Windows:

C:\Users\user name\AppData\Roaming\Adobe\CoreSync\

Attach the recent CoreSync-yyyy-MM-dd.log files to an email. Please don't send a zip file, as they often get flagged as spam.

Thank you,

-- liz

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Oct 08, 2013 0