Unable to create creative cloud file folder

New Here ,
Jul 04, 2015

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I keep getting an Alert, Unable to Create Creative Cloud File Folder. I get the options to Turn file Sync off, Retry, Restore.

Nothing works Except Turn file sync off. I reinstalled everything. Deleted opm.db as recommended by others.

Try to uninstall and reinstall but I can not uninstall -- a creative cloud application is using it (even though I uninstalled everything).

I even tried safe mode.

Problem seem to have started when I signed out and signed in with a different account. I am at my wits end. Please help.

CC_Files_Error.JPG 

Adobe CC unable to sync.PNG

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Unable to create creative cloud file folder

New Here ,
Jul 04, 2015

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I keep getting an Alert, Unable to Create Creative Cloud File Folder. I get the options to Turn file Sync off, Retry, Restore.

Nothing works Except Turn file sync off. I reinstalled everything. Deleted opm.db as recommended by others.

Try to uninstall and reinstall but I can not uninstall -- a creative cloud application is using it (even though I uninstalled everything).

I even tried safe mode.

Problem seem to have started when I signed out and signed in with a different account. I am at my wits end. Please help.

CC_Files_Error.JPG 

Adobe CC unable to sync.PNG

TOPICS
File sync

Views

638

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 04, 2015 0
Adobe Employee ,
Jul 04, 2015

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follow this suggestion:

Crash every minute or so after automatic update to 2.1.0.108 - Adobe Core Sync

Works to me! So logout from Creative Cloud (not only quit the app) before proceed!

Refer to Unable to load Sync Location

Regards

Rajashree

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