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unable to create the creative cloud files folder

New Here ,
Jan 10, 2017

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I've just purchased and downloaded Creative Cloud for my iMac and MacBook Pro. The syncing folder loaded fine on my MacBook but I keep getting the above error msg on the iMac, with the 3 options 1) turn off file sync 2) retry 3) restore. I've found old comments about this but nothing seems relevant to 2016/2017.

Karen

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File sync

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unable to create the creative cloud files folder

New Here ,
Jan 10, 2017

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I've just purchased and downloaded Creative Cloud for my iMac and MacBook Pro. The syncing folder loaded fine on my MacBook but I keep getting the above error msg on the iMac, with the 3 options 1) turn off file sync 2) retry 3) restore. I've found old comments about this but nothing seems relevant to 2016/2017.

Karen

TOPICS
File sync

Views

411

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 10, 2017 0
Adobe Community Professional ,
Jan 10, 2017

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what os version on your imac?

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Jan 10, 2017 0
KanikaS LATEST
Adobe Employee ,
Jan 13, 2017

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Jan 13, 2017 0