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Unable to delete files from asset - Unexpected response: 500

New Here ,
Dec 07, 2018

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I´m trying to delete some photos from my cloud storage. I just receive the message Can´t delete - Unexpected response: 500

I´m running on PC, and I have tried both Firefox and Chrome with the same result.

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Unable to delete files from asset - Unexpected response: 500

New Here ,
Dec 07, 2018

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I´m trying to delete some photos from my cloud storage. I just receive the message Can´t delete - Unexpected response: 500

I´m running on PC, and I have tried both Firefox and Chrome with the same result.

Topics

File sync

Views

1.9K

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Dec 07, 2018 0
Adobe Employee ,
Dec 07, 2018

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Hi Broddene,

Is the email you use here on the forums the same as your account which is having the issue? What are the names of the files giving you the error?

Thanks,

- Dave

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Dec 07, 2018 0
New Here ,
Dec 07, 2018

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Hi David_B

Yes, that is the same email.

The issue is on every file, i.e .NEF, .RAW, .xmp, .jpg

Br

Staffan

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Dec 07, 2018 0
Adobe Employee ,
Dec 07, 2018

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Thanks Staffan,

I'll follow up with engineering. I'm not sure if there is any additional info they need, if so I'll let you know.

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Dec 07, 2018 0
Adobe Employee ,
Jan 03, 2019

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Hi Staffan, engineering is still working on this and needs some additional info from you. I sent you a message with more details.

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Jan 03, 2019 0
David__B LATEST
Adobe Employee ,
Jan 10, 2019

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Hi Staffan,

Are you still encountering this issue?

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Jan 10, 2019 0