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Unable to delete folder within Creative Cloud files

Community Beginner ,
Aug 14, 2017

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I'm having a problem that I can't delete an empty folder inside my creative cloud account. Every time I delete it, it comes back. I've deleted on a couple of different computers plus online. Still comes back.

Correct answer by Talk2bks | Community Beginner

Thanks @David__B,

It looks like it was a folder inside a shared folder with a couple of other people and that I did not create the folder. Once the person who did create the folder delete it, it seems to be permanently deleted.

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File sync

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Unable to delete folder within Creative Cloud files

Community Beginner ,
Aug 14, 2017

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I'm having a problem that I can't delete an empty folder inside my creative cloud account. Every time I delete it, it comes back. I've deleted on a couple of different computers plus online. Still comes back.

Correct answer by Talk2bks | Community Beginner

Thanks @David__B,

It looks like it was a folder inside a shared folder with a couple of other people and that I did not create the folder. Once the person who did create the folder delete it, it seems to be permanently deleted.

Topics

File sync

Views

560

Likes

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Aug 15, 2017

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Hi Talk2bks,

Sorry to hear about your difficulties. A few additional questions:

  • Is the folder one which is shared with others? It would appear here if it was Adobe Creative Cloud
  • Are you the owner of the folder, did you create it originally?
  • If you delete it online, and also empty the online Archive does it still return?
  • Have you tried deleting it from the computer in which it was created on originally?

Thanks,

- Dave

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Community Beginner ,
Aug 16, 2017

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Thanks @David__B,

It looks like it was a folder inside a shared folder with a couple of other people and that I did not create the folder. Once the person who did create the folder delete it, it seems to be permanently deleted.

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