Unable to enable file sync on Mac

New Here ,
Aug 13, 2014 Aug 13, 2014

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I have a CC for Teams account and am running OSX Mavericks. I go to Preferences in the CC Desktop app and turn on file sync. Then when I go to the Assets tab and click "Start Syncing," for a split second the folder with the CC icon shows, then the "Sart Syncing" button immediately comes back. When I click on it a second time, I get the blue wheel. After a minute or two, it times out, and the "Start Syncing" button comes back. Meanwhile, the turn file sync on button in preferences appears to not stay checked.

Any help you can provide is much appreciated!

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File sync

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correct answers 1 Correct Answer

Adobe Employee , Aug 13, 2014 Aug 13, 2014
eric_h_create,Please try the workaround documented here: Re: Sync folder can't be activatedHopefully this works.Thanks, Elba

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Adobe Employee ,
Aug 13, 2014 Aug 13, 2014

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Moving this discussion to the File Hosting, Syncing, and Collaboration forum.

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Adobe Employee ,
Aug 13, 2014 Aug 13, 2014

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eric_h_create,

Please try the workaround documented here: Re: Sync folder can't be activated

Hopefully this works.

Thanks,
Elba

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New Here ,
Aug 14, 2014 Aug 14, 2014

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Thanks, Elba. That did the trick!

Eric

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