We are using the font Monserrat but we use the creative cloud the Monserrat does not appear, it defaults to Arial.
We confirmed that the font is not embedded within the PDF file, open the PDF file and press Ctrl-D. Open the Fonts pane and scroll down looking for "DavidD". Next, to the font name, it should not say (embedded). That would confirm that the problem is due to the font not being installed on your system.When I have performed this Ctrl-D – Monserrat does not appear as an option.
When trying to install it says that it cannot donwload due to conflict - see attached.
Were you able to resolve this issue?
I've got the same problem with Open Sans.
Unfortunltey not. We were told by the supplier that the newest update would resolve it.
I actually just fixed mine this morning.
I uninstalled the font via the control panel and then reinstalled it via the Adobe Creative Cloud app. All seems to be working fine now.
I ran into the same problem with Open Sans this morning. For some reason the font names in the Adobe files appears to have changed since yesterday. After uninstalling and reinstalling the fonts as you laid out I still had the issue. Then when I used the "Find Fonts" option in Illustrator I saw that the font was there but the name had changed from "OpenSans Extra Bold" to "Open Sans Extrabold" for no apparent reason. When I replaced the document font with the same font on my system with the slightly differnt name my document appeared exactly as it did when I saved it at the end of yesterday.
Adobe Support, why would you take an action like this that would clearly cause so much headache for your users? It just doesn't make any sense to me.
I'm having the same issue with Trade Gothic Next. It was working fine yesterday and today Trade Gothic Next Regular is not recognized in InDesign... I've restarted the program, restarted my computer, deactivated and reactivated the font multiple times. In the CC app on my desktop it says "Unable to install this font" and has red dots over each version of Trade Gothic Next even though they're showing up just fine in InDesign (except for Regular as mentioned previously).