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unable to load sync location for file sync

New Here ,
Jun 11, 2015

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I have a Creative Cloud for Teams account, and two Macs (OS X Yosemite). On one, no problem On the other,  I can't sync of access my files.

Clicking on the Creative Cloud in the toolbar and selecting "Files" gives me a message "Unable to Load Sync Location". The "Contact Customer Support" and "Reload Sync Location" buttons do nothing.

I moved my older Creative Cloud folder (from when it did work). Now I have a new one, but it's empty. The CC app won't open it.

I tried uninstalling and reinstalling CC app.

Anything else I should mention?

My issue has been fixed this morning with the update.

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File sync

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unable to load sync location for file sync

New Here ,
Jun 11, 2015

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I have a Creative Cloud for Teams account, and two Macs (OS X Yosemite). On one, no problem On the other,  I can't sync of access my files.

Clicking on the Creative Cloud in the toolbar and selecting "Files" gives me a message "Unable to Load Sync Location". The "Contact Customer Support" and "Reload Sync Location" buttons do nothing.

I moved my older Creative Cloud folder (from when it did work). Now I have a new one, but it's empty. The CC app won't open it.

I tried uninstalling and reinstalling CC app.

Anything else I should mention?

My issue has been fixed this morning with the update.

TOPICS
File sync

Views

1.3K

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Jun 11, 2015 0
Adobe Employee ,
Jun 12, 2015

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Hi dox.doxiadis,

Could you send us your log files so that we can investigate further? Please zip up the entire 'CoreSync' folder at the location below and send it to me at syncforum-communication@adobe.com.

Mac:

/Users/<username>/Library/Application Support/Adobe/CoreSync

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)

Thanks,

Ben

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Jun 12, 2015 0
New Here ,
Jun 12, 2015

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Same issue here...  Seems to have also coincided with a recent update to creative cloud. 

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Jun 12, 2015 0
Explorer ,
Jun 14, 2015

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I am also having this issue after the update.

I have sent my core files to syncforum-communication@adobe.com

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Jun 14, 2015 0
Explorer ,
Jun 14, 2015

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My issue has been fixed this morning with the update.

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Jun 14, 2015 0
New Here ,
Jun 14, 2015

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Same here, looks like.

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Jun 14, 2015 0
New Here ,
Jun 12, 2015

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Looks like I'm a day late to the party but I too am having the same issue after a recent update. Any help on the way?

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Jun 12, 2015 0
Adobe Employee ,
Jun 12, 2015

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btprairie‌, Laurenleroux

Please see my message above to dox.doxiadis: if you could send us logs, that would help us investigate and resolve the issue.

Thanks,

Ben

Luaren@

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Jun 12, 2015 0
New Here ,
Jun 12, 2015

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I shared the CoreSync file via Google drive.

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Jun 12, 2015 0