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Hi guys,
I have been experiencing this problem with Adobe CC. It is not syncing on my iMac. I searched for solutions but to no avail.
1. Upon start up I get this error message. Clicking on Retry generated multiple blank Creative Cloud Files folders. Clicking the Restore button resulted in nothing.
2. Check my Asset Files status. Clicking on both buttons did nothing.
3. Checked my Creative Cloud File Status and clicking Reload Sync Location also did nothing.
Any help given is much appreciated. Thanks.
Hi Noor,
You can resolve this issue by updating to the latest version.
Please run the Creative Cloud desktop app uninstaller available at https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html. Then download the updated Creative Cloud desktop app here and install. https://creative.adobe.com/products/creative-cloud
You can find more details regarding the recent update in the release notes available at https://helpx.adobe.com/creative-cloud/release-note/cc-release-notes.html
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Hi hazmee,
It looks like your Creative Cloud Files folder has been moved to a volume called 'Data'. Is that volume on removable media or a network share? Is 'Data' currently mounted and available?
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Hi Ben,
Data volume is my internal iMac hdd. It is mounted and working properly. I have been using this location for months without any problems until I updated my Creative Cloud app.
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Same issue here!
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I'm here too... anyone have any ideas??
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Adobe tell me to follow this suggestion:
Crash every minute or so after automatic update to 2.1.0.108 - Adobe Core Sync
Works to me! So logout from Creative Cloud (not only quit the app) before proceed!
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Hi Noor
Our engineering team would like to look deeper into this issue. Could you collect the log files for this issue for us to review? Then once you have the logs files. Can you upload the files in a single zip file to your Creative Cloud account and share the link with us here? Here is a link to show how to upload your files and share them. Creative Cloud Help | Share files and folders & Online file storage and sharing | Creative Cloud Assets
They log files are located at;
Mac:
The log file can be found here:
<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CloudSync/CoreSync-YYYY-MM-DD.log
(where YYYY-MM-DD indicate the date of the last log)
Note: The Users Library user folder is hidden on starting with 10.7 or later
see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-f iles.html
Windows:
The log file can be found here:
C:\Users\<username>\AppData\Roaming\CloudSync\CoreSync-YYYY-MM-DD.log
(where YYYY-MM-DD indicate the date of the last log)
Note: The AppData folder is hidden by default this doc shows how to show it if needed
http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html
Your help is appreciated.
Regards
Scott
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Hi Steve,
As requested. https://www.dropbox.com/s/9zv62o7fd8khj1m/CoreSyncLog-Hazmee.zip?dl=0
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Hi Noor,
You can resolve this issue by updating to the latest version.
Please run the Creative Cloud desktop app uninstaller available at https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html. Then download the updated Creative Cloud desktop app here and install. https://creative.adobe.com/products/creative-cloud
You can find more details regarding the recent update in the release notes available at https://helpx.adobe.com/creative-cloud/release-note/cc-release-notes.html.
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This solved my problem. Thank you Adobe.