unable to load sync location

[billyboyo2004]

unable to load sync location

I cannot see my files other than through the web browser

[akshay · Accepted solution]

Hi Bill,

Please refer to the following post : Crash every minute or so after automatic update to 2.1.0.108 - Adobe Core Sync

Regards,

Akshay

[Scott V]

HI Bill,

Did the steps in the link here help you resolve the issue? Crash every minute or so after automatic update to 2.1.0.108 - Adobe Core Sync

Our engineering team would like to look deeper into this issue. Could you collect the log files for this issue for us to review? Then once you have the logs files. Can you upload the files in a single zip file to your Creative Cloud account and share the link with us here?  Here is a link to show how to upload your files and share them. Creative Cloud Help | Share files and folders  & Online file storage and sharing | Creative Cloud Assets

They log files are located at;

Mac:

The log file can be found here:

<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CloudSync/CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The Users Library user folder is hidden on starting with 10.7 or later

see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-f iles.html

Windows:

The log file can be found here:

C:\Users\<username>\AppData\Roaming\CloudSync\CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The AppData folder is hidden by default this doc shows how to show it if needed

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Your help is appreciated.

Regards

Scott

[billyboyo2004]

Hi

I had chat support come to the rescue and I am now up and running. It was too hard for me to fix on my own. So big thank you

[billyboyo2004]

Hi

OK I have found the log files how do I send them to you?

Bill

[David__B]

Hi Bill,

Disregard sending the logs, were you able to resolve the issue with the steps from the article?

Thanks,

- Dave

[billyboyo2004]

Hi Dave

No this all too complicated for me. Cloud appears to be working. hopefully the logs are available at

http://adobe.ly/1dFjg0G

I have ended up with a heap of copy creative cloud folders on my desktop. This has caused my computer to run out of room. I have deleted all but one and hopefully everything will still work.

Bill

[Scott V]

Hello Bill,

  If you are experiencing CoreSync errors after installing the Adobe Creative Cloud desktop application. Please run the Creative Cloud desktop app uninstaller available at https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html.  Then download the updated Creative Cloud desktop app here and install. https://creative.adobe.com/products/creative-cloud

You can find more details regarding the recent update in the release notes available at https://helpx.adobe.com/creative-cloud/release-note/cc-release-notes.html.

Regards

Scott