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Unable to load sync location

Explorer ,
Jul 06, 2015

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Since the update to Creative Cloud App, I have been unable to clear the error message.  I get a message that asks to either Turn Off File Sync, Retry or Restore.  In either case, Creative Cloud will create a new Creative Cloud Folder with the old folders saved as "Creative Cloud Files (1), (2)", etc.  Any help on clearing this without uninstalling and reinstalling each program?

Thank you!

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File sync

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Unable to load sync location

Explorer ,
Jul 06, 2015

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Since the update to Creative Cloud App, I have been unable to clear the error message.  I get a message that asks to either Turn Off File Sync, Retry or Restore.  In either case, Creative Cloud will create a new Creative Cloud Folder with the old folders saved as "Creative Cloud Files (1), (2)", etc.  Any help on clearing this without uninstalling and reinstalling each program?

Thank you!

Topics

File sync

Views

535

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Adobe Employee ,
Jul 06, 2015

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Hi Gregory,

Please refer to the help document below:

https://helpx.adobe.com/x-productkb/global/creative-cloud-crash-core-sync.html

Regards,

Sheena

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Explorer ,
Jul 06, 2015

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Thank you! I will give a try when I get home tonight,

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Adobe Employee ,
Jul 06, 2015

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Sure gregory.

Do let us know the outcomes.

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Explorer ,
Jul 07, 2015

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Hello,

I followed the article steps and that did not resolve the issue.  Any other suggestions?  When I logged onto my computer this morning, there were 3 additional "Creative Cloud Files (unknown)" folders created.  The oldest being my original one with my files.  I still cannot get the Creative Cloud App to load sync location.

Greg

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Adobe Employee ,
Jul 07, 2015

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Explorer ,
Jul 07, 2015

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Thank you Sheena, but I am still not able to Load the Sync Location.

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Adobe Employee ,
Jul 07, 2015

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Well Gregory!

I would request you to Contact Customer Care where the agent can remote into your machine and fix the issue.

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