Hi, I've got a little problem here. Around a week ago I installed Adobe XD via Creative Cloud. Everything was working well. But today I couldn't log in. I've got spinning wheel and message that says "Loading Creative Cloud". And after a while window pops up and tells that I need to log in.
(I'm from Poland so everything is in polish)
I already tried to repair CC (passed without errors), checked internet connection- it's working), and reinstall. And yet I still cannot login so I can use Adobe XD. Does anybody know what could cause this? I'd be gratefull for help
first, reset the cc app:
to reset the cc desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
if that fails, try to repair
if that fails go ahead and uninstall/reinstall per the above link
if that fails, do a clean cc install following each applicable step:
uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials
"uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html"
I cannot pass login phase in Adobe Creative Cloud. And info in that link says to launch Creative Cloud app. I already removed CC under control panel, Also newest version of Adobe CC installer makes inifite attempts to login into my account. After several minutes I got message about internet connection issue (code 206). That's weird because I have my internet working right now.
I googled and found ACCCx5_3_1_470. Install from that file passed but still I cannot run Adobe CC and XD
then skip to the cleaner and then continue to follow the steps.
Ok. I did all steps mentioned above and still got error code 206. But now installer tells that there's no server connection and suggest to check Adobe Status. When I clicked on it I got this screen
It looks like this may cause all problems. Hope Adobe will fix it soon
clean again up to the point of reinstalling the cc app, then use the alternative download site at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html
Well I hate to say but still not working. I mean I managed to install but when I put my e-mail and password wheel keeps spinning and after a while I got same message about trying to log in. Maybe it has to do with that errors from Adobe Status site?
yes I updated my os, removed everything from OOBE folder. Nothing's changed
using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html
click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human