So, I decided I would log into adobe creative cloud on my other computer. This resulted in me going to
this computer. Now when I run adobe creative cloud it brings up this error message. [Unable to reach adobe servers. Please check your firewall settings, ensure that the time settings on your computer are correct, and try again] I think the problem was caused by me signing in on a different device. Please help
Mr.5DE8, sorry you are encountering problems contacting our servers. Please see https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html for steps you can take to resolve this error.
Please update this public forum discussion, if you have any questions.
I also have this problem - but havent signed in on any other computer - just started tonight - no changes on my imac - no av running, no firewall enabled.... just paid for my first month - hope this is a one off - not impressed so far.
I have followed all the steps and more as per adobe help pages - no improvement.
It feels like this is adobe side.
James, you can check the status of the servers at https://status.adobe.com.
Please begin a chat session at https://helpx.adobe.com/contact.html if the suggestions in this discussion do not allow you to resolve the current connection error. You may need to use a different computer, smartphone, or tablet if you are unable to also establish a chat session due to the current connection error.
So I tried the chat route...
After 4 hours of adobe support people remoting to my computer I have been told to go to Apple Support.
I have spent another 3 hours with Apple Support - and they then repeated everything the Adobe people did but in a more thorough manner....
Still no better - so Apple Support suggested we wipe my iMac (it is only 2 weeks old anyway) and re-install the OS - and then try installing Adobe CC on what would be a brand new virgin iMac.
We did that - and still Adobe CC gives the 206 error whilst installing.
So now I have come back to Adobe chat, and advised this is definitely an Adobe issue - not my computer (and detailed all the above) and now frustratingly the adobe support person is ignoring all that and asking me to try root user again - so far I have wasted 10 hours plus on this.
In the end I fixed this by creating a new Adobe CC account (for the 7 day trial) and installing the CC App under that new account.
Then I logged into the CC app using my original account - I got the same 206 error once or twice, , clicked retry a few times, now its OK.
I suspect my original account got itself into a strange state somehow.
I did suggest this may be the issue to the Adobe tech people a few times - but the only focused on my mac... which is frustrating as we could have saved ourselves 10-12 hours.
All's well that ends well I guess 🙂