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Unable to reach Adobe servers

New Here ,
Sep 16, 2020

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So, I decided I would log into adobe creative cloud on my other computer. This resulted in me going to

this computer. Now when I run adobe creative cloud it brings up this error message. [Unable to reach adobe servers. Please check your firewall settings, ensure that the time settings on your computer are correct, and try again] I think the problem was caused by me signing in on a different device. Please help

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Unable to reach Adobe servers

New Here ,
Sep 16, 2020

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So, I decided I would log into adobe creative cloud on my other computer. This resulted in me going to

this computer. Now when I run adobe creative cloud it brings up this error message. [Unable to reach adobe servers. Please check your firewall settings, ensure that the time settings on your computer are correct, and try again] I think the problem was caused by me signing in on a different device. Please help

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Adobe Employee ,
Sep 17, 2020

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Mr.5DE8, sorry you are encountering problems contacting our servers. Please see https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html for steps you can take to resolve this error.  

 

Please update this public forum discussion, if you have any questions.

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New Here ,
Sep 17, 2020

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I also have this problem - but havent signed in on any other computer - just started tonight - no changes on my imac - no av running, no firewall enabled.... just paid for my first month - hope this is a one off - not impressed so far.

I have followed all the steps and more as per adobe help pages - no improvement.

It feels like this is adobe side.

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Adobe Employee ,
Sep 17, 2020

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James, you can check the status of the servers at https://status.adobe.com.

 

Please begin a chat session at https://helpx.adobe.com/contact.html if the suggestions in this discussion do not allow you to resolve the current connection error.  You may need to use a different computer, smartphone, or tablet if you are unable to also establish a chat session due to the current connection error.

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New Here ,
Sep 18, 2020

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Hi Geff

So I tried the chat route...

After 4 hours of adobe support people remoting to my computer I have been told to go to Apple Support.

I have spent another 3 hours with Apple Support - and they then repeated everything the Adobe people did but in a more thorough manner....

Still no better - so Apple Support suggested we wipe my iMac (it is only 2 weeks old anyway) and re-install the OS - and then try installing Adobe CC on what would be a brand new virgin iMac.

We did that  - and still Adobe CC gives the 206 error whilst installing.

So now I have come back to Adobe chat, and advised this is definitely an Adobe issue - not my computer (and detailed all the above) and now frustratingly the adobe support person is ignoring all that and asking me to try root user again - so far I have wasted 10 hours plus on this.

Really disappointing.

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New Here ,
Sep 19, 2020

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In the end I fixed this by creating a new Adobe CC account (for the 7 day trial) and installing the CC App under that new account.

Then I logged into the CC app using my original account - I got the same 206 error once or twice, , clicked retry a few times, now its OK.

I suspect my original account got itself into a strange state somehow.

I did suggest this may be the issue to the Adobe tech people a few times - but the only focused on my mac... which is frustrating as we could have saved ourselves 10-12 hours.

All's well that ends well I guess 🙂

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