unable to save Adobe form after updating in adobe designer

Community Beginner ,
Nov 28, 2019 Nov 28, 2019

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Hello,

 

I am using Adobe Livecycle designer ES4 (Version 11 ) to update existing form which was created using Adobe Livecycle designer ES 9.0.

 

After updating form looks fine but form has lost feature to save the filled data.  Also I am getting below message at the ribbon when open in Adobe Acrobat reader.

 

"Please fill out the following form. You cannot save data typed into this form. Please print your completed form if you would like a copy for the records"

 

I was able to save data using Adobe Acrobat reader for Adobe form before form update.

 

Thanks in advance.

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CC FAQ, Creative Cloud, Libraries

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correct answers 2 Correct Answers

Adobe Community Professional , Nov 28, 2019 Nov 28, 2019
If you only need the save rights for your form and have Adobe Acrobat, you don't need LiveCycle Reader Extensions. You can add the the required usage rights with Acrobat too.

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Adobe Community Professional , Nov 29, 2019 Nov 29, 2019
You need just one Acrobat license in your company to add the save rights to your forms. After that, everyone with reader can fill and save them.  Just open the form on Acrobat, goto [File] > [Save as Other] > [Reader Extended PDF] > [Enable More Tools (includes form fill and save)]. 

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LEGEND ,
Nov 28, 2019 Nov 28, 2019

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It looks as if the original form was Reader Enabled by LiveCycle Reader Extensions, a server product. Check if your company still has a license to use this (it was tens of thousands of dollars or more).

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LEGEND ,
Nov 28, 2019 Nov 28, 2019

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Please answer: does your company have LiveCycle Reader Extensions? (If you aren't sure, was this form originally made inside your company, or outside)?

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Community Beginner ,
Nov 29, 2019 Nov 29, 2019

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As per my knowledge, this form was initially developered outside our organization. I will check with my Infra team on the LiveCycle Reader Extensions.

 

Thanks for your time.

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Adobe Community Professional ,
Nov 28, 2019 Nov 28, 2019

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If you only need the save rights for your form and have Adobe Acrobat, you don't need LiveCycle Reader Extensions. You can add the the required usage rights with Acrobat too.

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Community Beginner ,
Nov 28, 2019 Nov 28, 2019

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Thanks, everyone has Adobe Acrobat reader in their machine in the organization. We can't ask them to install adobe Acrobat now.

 

What changes are required to retain save options to save data from Adobe Acrobat reader? 

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Adobe Community Professional ,
Nov 29, 2019 Nov 29, 2019

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You need just one Acrobat license in your company to add the save rights to your forms. After that, everyone with reader can fill and save them. 

Just open the form on Acrobat, goto [File] > [Save as Other] > [Reader Extended PDF] > [Enable More Tools (includes form fill and save)]. 

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Community Beginner ,
Dec 02, 2019 Dec 02, 2019

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Thanks alot, It worked 🙂

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