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Unable to see documents in Cloud Documents folder, only in Synched folder.

New Here ,
Jan 14, 2019

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version 14.0.42.14

Windows 10

Iphone

I am unable to view cloud documents in mobile app, when I am in the web browser I can only see the file in the synced folder and not in the cloud documents folder. The documents show as being in the cloud documents folder when saved as .xd in cloud documents on the desktop app. I have creative cloud, mobile XD app and desktop XD app all linked through same account. I am getting nowhere with the help docs or forum discussions, I have spent a great deal of time on this now. I have sent messages to the Adobe Staff however haven't as yet heard anything back at all. Please help.

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Unable to see documents in Cloud Documents folder, only in Synched folder.

New Here ,
Jan 14, 2019

Copy link to clipboard

Copied

version 14.0.42.14

Windows 10

Iphone

I am unable to view cloud documents in mobile app, when I am in the web browser I can only see the file in the synced folder and not in the cloud documents folder. The documents show as being in the cloud documents folder when saved as .xd in cloud documents on the desktop app. I have creative cloud, mobile XD app and desktop XD app all linked through same account. I am getting nowhere with the help docs or forum discussions, I have spent a great deal of time on this now. I have sent messages to the Adobe Staff however haven't as yet heard anything back at all. Please help.

screenshot1.png

screenshot2.png

TOPICS
File sync

Views

132

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 14, 2019 0
kglad LATEST
Adobe Community Professional ,
Jan 14, 2019

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