unable to sync due to server error

Participant ,
Dec 11, 2015

Copy link to clipboard

Copied

Anyone know how to resolve this issue?

The folder doesn't exist on my local drive or on the web version of CC, so I seem stuck with this syncing issue...

I'm on Mac OSX 10.10.5 with the latest CC.

Screen Shot 2015-12-11 at 10.15.35.png

TOPICS
File sync

Views

477

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

unable to sync due to server error

Participant ,
Dec 11, 2015

Copy link to clipboard

Copied

Anyone know how to resolve this issue?

The folder doesn't exist on my local drive or on the web version of CC, so I seem stuck with this syncing issue...

I'm on Mac OSX 10.10.5 with the latest CC.

Screen Shot 2015-12-11 at 10.15.35.png

TOPICS
File sync

Views

478

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 11, 2015 0
Participant ,
Dec 11, 2015

Copy link to clipboard

Copied

I sorted it by doing this:

2) Navigate to:

MAC: <Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSync on Mac OS X

Note: The Users Library user folder is hidden on starting with 10.7 or later, see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

WIN: C:\Users\<username>\AppData\Roaming\CoreSync on Windows

Note: The AppData folder is hidden by default this doc shows how to show it if needed, http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

3) Then delete any file that end in .db,.db-shm or db.wal, and re start Creative Cloud (There should be 3 or 4 files, but could be more if you have multiple accounts signing into CreativeCloud)

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 11, 2015 1
Community Beginner ,
Apr 01, 2016

Copy link to clipboard

Copied

Thanks so much! Your directions worked when nothing else had.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 01, 2016 1