Unable to sync files only on new files on my Mac

[demonhawk]

Everytime i am saving a new file at work (Mac), i.e. a picture, in my CC Folder, i see the message "unable to sync file". Update or editing existing files works fine.

On my second computer in my home office (PC), everything is working correctly. I can get rid of the message by drag and drop the file manually in the web CC Browser Window, but that isnt very handy.

Is there anything i can do about this issue?

[demonhawk]

no one?

[Ben_Mordue]

@demonhawk,

Could you send us your log files so that we can investigate further? Please zip up the entire 'CoreSync' folder at the location below and send it to me at bmordue@adobe.com.

IMPORTANT: Our email filter blocks .zip attachments, so please rename the zipped file to have some other file extension before sending.

(For example, if you want to send "CoreSync.zip", rename it to "CoreSync.ren" before attaching it to the email).

Mac:

/Users/<username>/Library/Application Support/Adobe/CoreSync

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)

Thanks,

Ben

[demonhawk]

Mail is on its way!

[Ben_Mordue]

This has now been resolved through email.