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I created a library in Illustrator CC that I would like to share with my team; however, when I select "Collaborate..." from the options menu, I get this browser page:
And when I navigate to "My assets" > Libraries, the library is not there either. I've tried restarting Illustrator and Creative Cloud, and reinstalling Creative Cloud.
On the flip-side, I can sync files just fine.
Thanks in advance for any help.
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I also tried,
but this didn't work either.
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Hi Melanie,
Sorry you are having difficulties sharing your library. Do you have Photoshop installed? Do you have the same issue trying to collaborate on a Library there? Which platform and browser are you using? Which version of Illustrator and the Creative Cloud desktop app do you have installed.
Hopefully I can redirect your issue to the appropriate team once you answer.
Thanks,
Elba
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Hi Elba,
Thanks for your response. I tried to collaborate on a library in Photoshop CC 2014 as well, and received the same screen (Page not found).
I also have Creative Cloud running on my laptop, tied to the same account. I'll check whether I can collaborate libraries on it when at home and get back to you.
Thanks,
Melanie
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I am not able to reproduce this problem with the same configuration you listed.
Please email me at kenrice@adobe.com with the url you are seeing in the browser with the Page Not Found.
Also what happens if you try with a different library (want to narrow down if it is just this library causing a problem).