Unable to sync Libaries

New Here ,
Feb 12, 2015

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I created a library in Illustrator CC that I would like to share with my team; however, when I select "Collaborate..." from the options menu, I get this browser page:

Screen Shot 2015-02-12 at 6.12.48 PM.png

And when I navigate to "My assets" > Libraries, the library is not there either. I've tried restarting Illustrator and Creative Cloud, and reinstalling Creative Cloud.

On the flip-side, I can sync files just fine.

Thanks in advance for any help.

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Unable to sync Libaries

New Here ,
Feb 12, 2015

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I created a library in Illustrator CC that I would like to share with my team; however, when I select "Collaborate..." from the options menu, I get this browser page:

Screen Shot 2015-02-12 at 6.12.48 PM.png

And when I navigate to "My assets" > Libraries, the library is not there either. I've tried restarting Illustrator and Creative Cloud, and reinstalling Creative Cloud.

On the flip-side, I can sync files just fine.

Thanks in advance for any help.

TOPICS
File sync

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305

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Feb 12, 2015 0
New Here ,
Feb 12, 2015

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I also tried,

Screen Shot 2015-02-12 at 6.27.08 PM.png

but this didn't work either.

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Feb 12, 2015 0
Adobe Employee ,
Feb 13, 2015

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Hi Melanie,

Sorry you are having difficulties sharing your library.  Do you have Photoshop installed?  Do you have the same issue trying to collaborate on a Library there?  Which platform and browser are you using?  Which version of Illustrator and the Creative Cloud desktop app do you have installed.

Hopefully I can redirect your issue to the appropriate team once you answer.

Thanks,
Elba

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Feb 13, 2015 0
New Here ,
Feb 14, 2015

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Hi Elba,

Thanks for your response. I tried to collaborate on a library in Photoshop CC 2014 as well, and received the same screen (Page not found).

  • I'm on a Mac OS X 10.9.5.
  • My browser is Google Chrome
  • I'm using Illustrator CC 2014
  • My Adobe Creative Cloud is Version 1.9.0.465

I also have Creative Cloud running on my laptop, tied to the same account. I'll check whether I can collaborate libraries on it when at home and get back to you.

Thanks,

Melanie

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Feb 14, 2015 0
Adobe Employee ,
Feb 17, 2015

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I am not able to reproduce this problem with the same configuration you listed.

Please email me at kenrice@adobe.com with the url you are seeing in the browser with the Page Not Found.

Also what happens if you try with a different library (want to narrow down if it is just this library causing a problem).

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Feb 17, 2015 0