Unable to Sync libraries or Adobe Capture CC

[#1]

Hi there,

I have been trying for sometime to utilise the libraries feature in CC for our team but it always tells me 'Failed to Sync'.

We would now like to use Adobe Capture CC, but can't save the colour swatches to a library. We have ended up having to email them to ourselves, open in PS and then sample the picture to create the swatches manually - not ideal. Are you able to let me know why these features aren't working?

Thanks

[#2]

Hi there,

I have been trying for sometime to utilise the libraries feature in CC for our team but it always tells me 'Failed to Sync'.

We would now like to use Adobe Capture CC, but can't save the colour swatches to a library. We have ended up having to email them to ourselves, open in PS and then sample the picture to create the swatches manually - not ideal. Are you able to let me know why these features aren't working?

Thanks