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Unable to sync "file" due to server error

New Here ,
Apr 30, 2015

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I've been using the creative Cloud desktop app to sync to the Creative Cloud files folder and share large files. It's been working fine up until now.

I get "Some files failed to sync" on my CC desktop and when I click "Learn More" I get  "Unable to Sync "File" due to server error" (see pics).

I'm on:

MacBook Pro (Retina, 15-inch, Mid 2014)

2.8Ghz Intel Core i7

OS X Yosemite 10.10.3

All my CC apps are up to date.

Any fixes on this? I haven't found a straight-forward answer from Adobe yet.

At the moment I can't use my cloud storage at all because it's unreliable and doesn't work. I've reverted to Dropbox which never fails me.

Screen Shot 2015-05-01 at 12.16.33 pm.pngScreen Shot 2015-05-01 at 12.16.47 pm.png

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File sync

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Unable to sync "file" due to server error

New Here ,
Apr 30, 2015

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I've been using the creative Cloud desktop app to sync to the Creative Cloud files folder and share large files. It's been working fine up until now.

I get "Some files failed to sync" on my CC desktop and when I click "Learn More" I get  "Unable to Sync "File" due to server error" (see pics).

I'm on:

MacBook Pro (Retina, 15-inch, Mid 2014)

2.8Ghz Intel Core i7

OS X Yosemite 10.10.3

All my CC apps are up to date.

Any fixes on this? I haven't found a straight-forward answer from Adobe yet.

At the moment I can't use my cloud storage at all because it's unreliable and doesn't work. I've reverted to Dropbox which never fails me.

Screen Shot 2015-05-01 at 12.16.33 pm.pngScreen Shot 2015-05-01 at 12.16.47 pm.png

Topics

File sync

Views

448

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Apr 30, 2015

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Adobe Employee ,
May 05, 2015

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Hi Francis,

Are you still seeing this issue?.

Thanks

Warner

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New Here ,
May 05, 2015

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Hi Warner,

I tried a few things from other threads including deleting the options.tix file suggested by Ben Mordue, but it didn't work for me.


So I uninstalled CC Desktop and reinstalled it, restarted my computer and it still didn't work.

But then it started working again yesterday - I am none the wiser for how this has happened!

Francis.

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