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Unable to sync with Creative Cloud

New Here ,
Oct 21, 2014

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I am having, unable to sync issues.  I have installed and downloaded the various other adobe programs (6)  and they all work fine. However it is CC that I am having an issue with, it's unable to sync.

I find that when I tries to sync CC to the net it slows the internet speed right from 10mbps to .2 mbps and I have a problem using web browsers as I get a no connection to internet but the system icon shows connectivity and my cc download status still remains at 21.7% used 4.34GB of 20GB, for hours. I have to select pause sync in cc to get the internet speed back.  Another thing I should mention is that I can still get download app updates from the cloud, but ONLY syncing is a problem

Here are the various screen.

photo(1).JPGphoto(4).JPG

photo(3).JPGphoto(2).JPG

Here are the specs of my computer and software

WIN 7

CC 1.8.0.447

Nvidia Geforece GTX 760

Intel CPU I7-460

ASUS X79-x

SSD drives

64GB Corsair ddr3 @ 2400 mhz

I tried the following for windows

  1. Quit the Creative Cloud desktop application.
  2. Open the Start menu, and type 'cmd' in the search box, then enter to start a command prompt.
  3. Copy and paste this command at the command prompt:

    del %APPDATA%\Adobe\CoreSync\options.tix

=Didn't fix problem

I read

http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

=This article is not helpful

http://helpx.adobe.com/creative-cloud/kb/cannot-share-certain-types-files.html

=Link is broken, not helpful

Size Limits https://forums.adobe.com/thread/1488242

=This article not helpful because my files are not that large

Phantom folder problem https://forums.adobe.com/thread/1490445

=This article not helpful because I don't have a phantom folder

I tried 3 different ISP and 3 different routers even connected it directly to cable no change.

I disabled the windows firewall and malware programs and also no change.

This is totally confusing and I am missing out on the CC experience.  I am emailing you (Ben Mordue) 3 copies of my CORESYNC log files, one fomr my labtop and the other 2 from my desktop.

If anyone can assist me that would be great.

Cheers

Michael

TOPICS
File sync

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Unable to sync with Creative Cloud

New Here ,
Oct 21, 2014

Copy link to clipboard

Copied

I am having, unable to sync issues.  I have installed and downloaded the various other adobe programs (6)  and they all work fine. However it is CC that I am having an issue with, it's unable to sync.

I find that when I tries to sync CC to the net it slows the internet speed right from 10mbps to .2 mbps and I have a problem using web browsers as I get a no connection to internet but the system icon shows connectivity and my cc download status still remains at 21.7% used 4.34GB of 20GB, for hours. I have to select pause sync in cc to get the internet speed back.  Another thing I should mention is that I can still get download app updates from the cloud, but ONLY syncing is a problem

Here are the various screen.

photo(1).JPGphoto(4).JPG

photo(3).JPGphoto(2).JPG

Here are the specs of my computer and software

WIN 7

CC 1.8.0.447

Nvidia Geforece GTX 760

Intel CPU I7-460

ASUS X79-x

SSD drives

64GB Corsair ddr3 @ 2400 mhz

I tried the following for windows

  1. Quit the Creative Cloud desktop application.
  2. Open the Start menu, and type 'cmd' in the search box, then enter to start a command prompt.
  3. Copy and paste this command at the command prompt:

    del %APPDATA%\Adobe\CoreSync\options.tix

=Didn't fix problem

I read

http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

=This article is not helpful

http://helpx.adobe.com/creative-cloud/kb/cannot-share-certain-types-files.html

=Link is broken, not helpful

Size Limits https://forums.adobe.com/thread/1488242

=This article not helpful because my files are not that large

Phantom folder problem https://forums.adobe.com/thread/1490445

=This article not helpful because I don't have a phantom folder

I tried 3 different ISP and 3 different routers even connected it directly to cable no change.

I disabled the windows firewall and malware programs and also no change.

This is totally confusing and I am missing out on the CC experience.  I am emailing you (Ben Mordue) 3 copies of my CORESYNC log files, one fomr my labtop and the other 2 from my desktop.

If anyone can assist me that would be great.

Cheers

Michael

TOPICS
File sync

Views

247

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Oct 21, 2014 0
Adobe Employee ,
Oct 22, 2014

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Hi,


Can you confirm that your all of your files are on creative.adobe.com under the Assets section?. Please send me your log files to harress@adobe.com.

Your log files can be found in the following locations:

Mac:

/Users/<username>/Library/Application Support/Adobe/CoreSync

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)

Adobe CC Sync issues

Thanks

Warner

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