unable to sync

New Here ,
Nov 12, 2014 Nov 12, 2014

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When I try to add files to my desktop creative cloud file manager, I get an error message that says that the files are unable to sync. I already went through the adobe provided help and it did not solve my problem. Any help is appreciated!

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File sync

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Adobe Employee ,
Nov 17, 2014 Nov 17, 2014

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Hi,

Can you supply with me some more information & log files please. Could you tell me the size of the file that has failed to upload?

The log files I require are located at:

Mac: /Users/<yourusername>/Library/Application Support/Adobe/CoreSync/

Windows: C:\Users\<yourusername>\AppData\Roaming\Adobe\CoreSync\

The logs have the date in the filename, like "CoreSync-2014-03-25.log". Please compress (zip) all the CoreSync-2014-MM-DD.log files and email them to me directly harress@adobe.com

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