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Unable to turn on Creative Cloud File Sync

New Here ,
Aug 02, 2014

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I can't turn on Creative Cloud File Sync. On a Mac running Mavericks, I go to the Creative Cloud icon and click it, then Assets. It takes me to the Files tab and gives me a big blue button that says "Start synching". If I click it, the app flashes briefly, and then I'm back to the Files tab with the big blue "Start synching" button. If I click it again, I get a spinning icon for about five minutes, and then I'm back to the app again, with the big blue button.

lhillvisualadvan,

Please check the full path that isn't found if you're seeing 'no such file or directory'. I would expect the message in the command line to look like this:

rm: /Users/<yourusername>/Library/Application Support/Adobe/CoreSync/options.tix: No such file or directory

If you don't see /Users/<yourusername> at the beginning, you're missing the tilde character ('~') from the instructions.

If the path looks like the one above and options.tix is not found, the issue you're experiencing is distinct from the issue described in the knowledge base article. In this case, could you send us your log files so that we can investigate further? Please zip up the entire 'CoreSync' folder at the location below and send it to me at bmordue@adobe.com.

Mac:

/Users/<username>/Library/Application Support/Adobe/CoreSync

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read this page for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Thanks,

Ben

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Unable to turn on Creative Cloud File Sync

New Here ,
Aug 02, 2014

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I can't turn on Creative Cloud File Sync. On a Mac running Mavericks, I go to the Creative Cloud icon and click it, then Assets. It takes me to the Files tab and gives me a big blue button that says "Start synching". If I click it, the app flashes briefly, and then I'm back to the Files tab with the big blue "Start synching" button. If I click it again, I get a spinning icon for about five minutes, and then I'm back to the app again, with the big blue button.

lhillvisualadvan,

Please check the full path that isn't found if you're seeing 'no such file or directory'. I would expect the message in the command line to look like this:

rm: /Users/<yourusername>/Library/Application Support/Adobe/CoreSync/options.tix: No such file or directory

If you don't see /Users/<yourusername> at the beginning, you're missing the tilde character ('~') from the instructions.

If the path looks like the one above and options.tix is not found, the issue you're experiencing is distinct from the issue described in the knowledge base article. In this case, could you send us your log files so that we can investigate further? Please zip up the entire 'CoreSync' folder at the location below and send it to me at bmordue@adobe.com.

Mac:

/Users/<username>/Library/Application Support/Adobe/CoreSync

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read this page for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Thanks,

Ben

TOPICS
File sync

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Aug 02, 2014 1
Most Valuable Participant ,
Aug 02, 2014

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Aug 02, 2014 0
New Here ,
Aug 19, 2014

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I am having exact same issue.  None of the above links seemed to have anything relevant to this particular issue.

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Aug 19, 2014 0
Adobe Employee ,
Aug 19, 2014

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Please try the solution on this KB article that was just posted:

Creative Cloud desktop app | Unable to turn-on File sync.

Thanks,
Elba

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Aug 19, 2014 0
New Here ,
Aug 22, 2014

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I am also having the same problem with syncing. I followed the simple instructions from the link you posted and I am getting an error in my command line stating that there is "No such file or directory".

I am also having a problem with keeping the sync 'on" button selected in my creative cloud desktop preferences. When I go to my preferences and select the files tab, then select 'on' for my sync settings. When I close that window and re-open it the sync settings are set back in the off position. How do I get these settings to stay in the on position?

Also, I cannot seem to find my Creative Cloud Files folder anywhere on my computer. I have tried setting a folder location (also in my preferences) but that too will not stay once I have closed the window.

Hopefully you can help me with these problems. Oh- and I am working on a Mac.

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Aug 22, 2014 0
Adobe Employee ,
Aug 22, 2014

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lhillvisualadvan,

Please check the full path that isn't found if you're seeing 'no such file or directory'. I would expect the message in the command line to look like this:

rm: /Users/<yourusername>/Library/Application Support/Adobe/CoreSync/options.tix: No such file or directory

If you don't see /Users/<yourusername> at the beginning, you're missing the tilde character ('~') from the instructions.

If the path looks like the one above and options.tix is not found, the issue you're experiencing is distinct from the issue described in the knowledge base article. In this case, could you send us your log files so that we can investigate further? Please zip up the entire 'CoreSync' folder at the location below and send it to me at bmordue@adobe.com.

Mac:

/Users/<username>/Library/Application Support/Adobe/CoreSync

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read this page for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Thanks,

Ben

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Aug 22, 2014 0
New Here ,
Aug 22, 2014

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The path shown in my error message is the full path as you stated above.I would like to send you the 'CoreSync' log files, but I apparently have two folders. One called 'CoreSync' and another called 'CoreSyncV1'. Which of these two folders would you like me to send to you? Also, the path to get to these files is Applications/Utilities/Adobe Creative Cloud/CoreSync or CoreSyncV1. I cannot find the path /Users/<username>/Library/Application Support/Adobe/CoreSync.

Also, the link (in-line above) is directions for Windows operating systems. Can you send me a link that will direct me on a Mac OS?

Thank you so much for getting back to me so quickly!

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Aug 22, 2014 0
Adobe Employee ,
Aug 25, 2014

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Apologies for not including the directions for Mac. Here's the page:

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

The CoreSync directory with log files is /Users/<yourusername>/Library/Application Support/CoreSync.

(The directories you mention above in /Applications/ do not contain the logs we need.)

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Aug 25, 2014 0
New Here ,
Oct 10, 2016

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I finally got mine to work, and to help of this thread. To be clear, I was troubleshooting the latest version, 3.8.0.310. All I had to do was click the gear icon and go to creative cloud preferences, turn off sync, under files, and turn it back on. Libraries came back in AI and syncing started again.

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Oct 10, 2016 2
New Here ,
Dec 21, 2016

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Im having same issue again as above..Ive restarted CC, logged in and out. restarted computer...Nothing seems to get them to enable syncing. I click the button and it kind of blinks - but sync is still not enabled. Ive looked at several other threads and nothing seems to work.

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Dec 21, 2016 0
New Here ,
Dec 21, 2016

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I'm also having the same problem. My files are not syncing, and when I turn on file sync, it just does this:

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Dec 21, 2016 2