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Unable to turn on Creative Cloud Sync on Windows 10

New Here ,
Sep 17, 2018

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Hi, I'm having issues with turning on the Creative Cloud sync on Windows 10. I have tried:

- uninstalling and installing all Adobe software

- updating to the latest version afterwards

- running the CC as an Administrator

- locating options.tix (I don't have the folder: C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

I am running a Windows Home Edition, 64bit and I only have the free subscription.

Is there anything else I can try doing?

Thank you for your help!

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File sync

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Unable to turn on Creative Cloud Sync on Windows 10

New Here ,
Sep 17, 2018

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Hi, I'm having issues with turning on the Creative Cloud sync on Windows 10. I have tried:

- uninstalling and installing all Adobe software

- updating to the latest version afterwards

- running the CC as an Administrator

- locating options.tix (I don't have the folder: C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

I am running a Windows Home Edition, 64bit and I only have the free subscription.

Is there anything else I can try doing?

Thank you for your help!

Topics

File sync

Views

299

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Sep 17, 2018

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Adobe Employee ,
Sep 21, 2018

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HI there,

We're sorry about the issue you are facing.

Could you please follow the steps shared in the link for help:

Adobe Creative Cloud desktop app | Unable to turn on file sync

Let us know if this helps! Feel free to update the thread for any other questions.

Thanks

Kanika

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New Here ,
Apr 02, 2019

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I have this issue and running: del %APPDATA%\Adobe\CoreSync\options.tix does nothing as there is no such file in this location...

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