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Unsure of used storage (shows 92GB out of 100GB used)

Explorer ,
Feb 15, 2018

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Has anyone found the solution? I have only 17G in my creative cloud folder, the archive folder (on the web) is empty and Creative Cloud insists that I have used 92G of my 100G.

Hi WxGuesser52,

The used space could also be related to Lightroom online storage or Document Cloud storage use. Please check these

Lightroom

Photo Editor | Online Photoshop Lightroom

Document Cloud

https://cloud.acrobat.com/folder

Files in either of these could also account for the used space.

Hope that helps,

- Dave

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Unsure of used storage (shows 92GB out of 100GB used)

Explorer ,
Feb 15, 2018

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Has anyone found the solution? I have only 17G in my creative cloud folder, the archive folder (on the web) is empty and Creative Cloud insists that I have used 92G of my 100G.

Hi WxGuesser52,

The used space could also be related to Lightroom online storage or Document Cloud storage use. Please check these

Lightroom

Photo Editor | Online Photoshop Lightroom

Document Cloud

https://cloud.acrobat.com/folder

Files in either of these could also account for the used space.

Hope that helps,

- Dave

Topics

File sync

Views

307

Likes

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Feb 15, 2018 0
Adobe Employee ,
Feb 16, 2018

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Hi WxGuesser52,

The used space could also be related to Lightroom online storage or Document Cloud storage use. Please check these

Lightroom

Photo Editor | Online Photoshop Lightroom

Document Cloud

https://cloud.acrobat.com/folder

Files in either of these could also account for the used space.

Hope that helps,

- Dave

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Feb 16, 2018 0
Explorer ,
Feb 16, 2018

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Emptied those folders, and it still shows 92% full. The new Lightroom has been an unmitigated disaster for me. Not only does it have very limited capabilities but all it would show was five pictures even though as I just discovered with the link you had provided that I had thousands of pictures in there.

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Feb 16, 2018 0
Explorer ,
Feb 20, 2018

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It took over 24 hours for it to start reporting the correct usage. I don't know if you can pass on to the lightroom CC people what a disaster the new product is. I will keep using Lightroom Classic and a USB hard drive. 

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Feb 20, 2018 0
David__B LATEST
Adobe Employee ,
Feb 23, 2018

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Glad to hear it's showing the correct amount now and you were able to identify the cause. Sorry to hear Lightroom CC  wasn't to your liking. I know it's fairly new, hopefully it will get more features and better integration over time.

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Feb 23, 2018 0