Upload not successful, no error

New Here ,
Apr 16, 2014

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When we try to upload a file into our cloud, the upload will start and finish as usual. But after the upload has finished, the files aren't there. There's no error, the upload just stops. The problem isn't tied to a specific kind of file or browser and it also doesn't matter how large the files are. Can anyone help, please? Thanks a lot.

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Upload not successful, no error

New Here ,
Apr 16, 2014

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When we try to upload a file into our cloud, the upload will start and finish as usual. But after the upload has finished, the files aren't there. There's no error, the upload just stops. The problem isn't tied to a specific kind of file or browser and it also doesn't matter how large the files are. Can anyone help, please? Thanks a lot.

TOPICS
File sync

Views

215

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Apr 16, 2014 0
Adobe Employee ,
Apr 22, 2014

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Hi RB-Neustadt,

Sorry for the delay in responding. Are you still having the issue?

- Dave

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Apr 22, 2014 0
New Here ,
Apr 30, 2014

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Hi Dave,

yes we still have this issue. We also tried to connect our cloud with the laptop, then transfer the file into the folder and synchronize it. But this won't work either. Do you have any advice?

Thanks

- Jenny

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Apr 30, 2014 0
David__B LATEST
Adobe Employee ,
May 06, 2014

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Hi Jenny,

Just to confirm, if you go to https://creative.adobe.com/files and try to upload through a browser, it appears to complete but the file isn't there? Are there any files there or is the page completely empty?

Thanks,
- Dave

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May 06, 2014 0