Urgent Help with getting photos out of cloud please

Explorer ,
Feb 11, 2021 Feb 11, 2021

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I moved photos from photoshop. Simple RGB 8 to a folder. from there I am attempting to upload to a publisher. But only some of the photos went so I went back through every image to make sure they were OK. They are only 9mb and 8 bits in RGB. However in the folder on my Mac desktop next to some are faded exclamation marks and some have clouds. 
These are photos I only need this once for a client. I cannot access them to move them to my client. 

Can anyone help? I'm on a deadline and have been waiting for Adobe chat for hours already. They keep passing me on and the girl on the phone hung up on me. Thanks to anyone who can help. I'm kinda under pressure. 

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Collaboration, File sync

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Adobe Community Professional ,
Feb 11, 2021 Feb 11, 2021

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I don't know what the screenshot is supposed to be, sorry.   Use Windows File Explorer or Mac Finder to locate files on your local computer hard drive. 

 

For future reference, there is a Creative Cloud Files folder on your hard drive.  Have you ever used it?  I ask because the files you saved to that folder were probably synced automatically to your Creative Cloud storage.  See link below for more details.

https://helpx.adobe.com/creative-cloud/help/sync-creative-cloud-files.html

 

Log-in to the website below to check.  You may access your Creative Cloud Storage from most modern browsers on either Win or Mac.

 

Creative Cloud Assets    https://assets.adobe.com

  • Synced files
  • Cloud documents
  • Deleted files

 

Lightroom     https://lightroom.adobe.com

  • Photos
  • Albums
  • Edited files
  • Imported files
  • Deleted files

 

Document Cloud     https://documentcloud.adobe.com

  • All documents
  • Starred files
  • Shared files

 

Adobe Spark     https://spark.adobe.com

  •  Projects
  •  Brand files
  •  Graphics
  •  Web pages
  •  Videos

 

Hope that helps.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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