Let me move this to the Creative Cloud Services forum for you, where I hope you'll find an answer for your question.
The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community, and questions about multiple programs are often best in the Creative Cloud Services forum.
You will need to provide additional information in order for someone to help you. Commonly needed information includes your system hardware, your system OS (including version/patch), and what error messages are being shown. A description of the steps you've taken that produced the issue, and information about any troubleshooting you've already done, is also helpful.