Video Sharing

[#1]

Have a number of videos uploaded to Creative Cloud and have placed in folder. Want to be able to send link out to view videos but not download. The recipient of the link said they only get a jpeg images and can't open or view video. But when I check the link that I sent to my other email address - and on my phone the videos play.

What could be reason why recipient can view videos?

[#2]

Have a number of videos uploaded to Creative Cloud and have placed in folder. Want to be able to send link out to view videos but not download. The recipient of the link said they only get a jpeg images and can't open or view video. But when I check the link that I sent to my other email address - and on my phone the videos play.

What could be reason why recipient can view videos?