What to do when a Adobe Innovate Exchange Partner - Magento give no support ?

New Here ,
Feb 24, 2021 Feb 24, 2021

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Hello Community,

 

We would like to hear your opinions with our sad story with Magezon.com

 

We did buy your Ninja Menus Module on January 22th, 2021. Order # 000003588. Cost USD 169.

After placing order we asked for a customization service using the following ways:

  • Support Tickets # 2696635, 2669737 and 2701569 at LINK REMOVED
  • Skype: baomgt ( more than 20 times to Magezon CEO)
  • Magezon Web Site Chat
  • Sent Emails to  LINK REMOVED

 

So we decide to open a Dispute Case on Paypal with same results, Magezon never answer.

Thinking innocently, we cancel the Paypal Dispute to see if this way Magezon help us this time.

We have had great experience with Magento Companies from Vietnam like Mageplaza and Mage-World, but Magezon has been a nightmare an a terrible experience for us.

 

Finally we asked for a refund to get another Mega Menu solution and Guess What ?

 

Magezon did not answer.

 

Thanks,

Daniel Mas 

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Cloud storage web assets, Collaboration

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Adobe Community Professional ,
Feb 24, 2021 Feb 24, 2021

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contact adobe via "contact us" at page bottom, XC Partners (adobe.com)

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New Here ,
Mar 17, 2021 Mar 17, 2021

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Thanks for your help, I did try that.

Last Try from Magezon.com was to send us a Fake Paypal refund slipt....How can be this people an Adobe Partner ?

 

Thnaks anyway,

Daniel Mas

 

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New Here ,
Mar 17, 2021 Mar 17, 2021

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Enclosed here is the Fake Paypal refund

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Adobe Community Professional ,
Mar 18, 2021 Mar 18, 2021

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i'm in no position to adjudicate this.  

 

if you think you're being defrauded, dispute the charge(s) with your credit card complany.

 

you can also complain to the bbb where Magezon.com is headquartered and complain to the attorneys general in your state and Magezon.com home state.

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Adobe Community Professional ,
Mar 18, 2021 Mar 18, 2021

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I don't understand.  This is an Adobe product community How is this related to Adobe or Magento for that matter?

Magento is an eCommerce platform.

 

Magezon appears to be a 3rd party extension developer, totally separate from Adobe or Magento.  I don't know but this seems like apples and alligators to me.

 

BTW: Adobe NEVER uses Skype to communicate with their customers.  Do not delay.  Demand a refund from PayPal today!

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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