Whatever i do my xd files aways change to zip in to my adobe cretive cloud files

New Here ,
May 29, 2018 May 29, 2018

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i cant even check in my cellphone.. somebody can help me plz?

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Adobe Employee ,
May 29, 2018 May 29, 2018

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Hi Shanglongd,

Sorry to hear about your difficulties. A few questions to better understand.

  • Are you on Windows or Mac and what version thereof?
  • Are you saving to the Creative Cloud Files folder from XD on your computer?
  • Do you have the latest version of XD?

I found this article but not sure it would help

tagproducts_SG_XD_i18nKeyHelppagetitle

Please get back to me with more detail and I'll see if I can help.

Thanks,

- Dave

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Community Beginner ,
May 30, 2018 May 30, 2018

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I have the same problem!

my other problem and that I can not delete the files from the recycle bin on the adobe cc web.

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Community Beginner ,
Jun 01, 2018 Jun 01, 2018

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Seconded.  In addition to the XD->ZIP file thing (which has only happened rarely) I too cannot permanently delete any XD files from my Deleted folder.

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New Here ,
Jul 09, 2018 Jul 09, 2018

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i Have same problem...

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