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When I install Creative Cloud I get the Search Mine malware

New Here ,
Sep 16, 2020

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When I install Creative Cloud app I get the Search Mine malware. This has happened mutiple time on my iMac requiring me to go through the process of removing the malware. This morning I removed Creative Cloud and downloaded a new install from Adobe.com. Immediately I have Search Mine malware installed.

 

Why is this happening?

 

Todd

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When I install Creative Cloud I get the Search Mine malware

New Here ,
Sep 16, 2020

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When I install Creative Cloud app I get the Search Mine malware. This has happened mutiple time on my iMac requiring me to go through the process of removing the malware. This morning I removed Creative Cloud and downloaded a new install from Adobe.com. Immediately I have Search Mine malware installed.

 

Why is this happening?

 

Todd

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Adobe Community Professional ,
Sep 16, 2020

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Can you post the link to the site that you downloaded from?

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Adobe Community Professional ,
Sep 16, 2020

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This has nothing to do with Adobe.  This is a browser hijacking issue unrelated to Creative Cloud.  It sounds like your computer was infected long before now with a persistent malware.  

 

Nancy O'Shea, ACP
Alt-Web.com

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