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I've been saving my files on my laptop but they don't show up in my desktop files. When I save something to the cloud from my desktop, they do show up in the files on my laptop. I'm confused.. please help!!
File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem
-Size Limits https://forums.adobe.com/thread/1488242
-sync and email link http://forums.adobe.com/thread/1427516?tstart=0
-Phantom folder problem https://forums.adobe.com/thread/1490445
-an overview of assets https://assets.adobe.com/files
It sounds like something is right somewhere in your workflow. Are you certain that your logged in with the same Adobe ID on both computers?, you have Creative Cloud installed ok on both machines?