Where has my font collection gone?

[#1]

Hi,

My computer (win 10) crashed whilst working on Illustrator. My file was recovered (yay!), but it couldn't find the Typekit fonts used in my project (product labels that have to be sent to the printer in 12 hours).

Not any.

I went to my CC account to search and re-activate these particular fonts, but my CC fonts library is empty and the activation button is greyed out.

The website suggests to subscribe to CC, but I have a valid account! I have no other CC email adress that could have been used.

Anyone any idea what happened and how I could solve this hairy situation?

Thanks for the input!

Jelmer

[#2]

Hi,

My computer (win 10) crashed whilst working on Illustrator. My file was recovered (yay!), but it couldn't find the Typekit fonts used in my project (product labels that have to be sent to the printer in 12 hours).

Not any.

I went to my CC account to search and re-activate these particular fonts, but my CC fonts library is empty and the activation button is greyed out.

The website suggests to subscribe to CC, but I have a valid account! I have no other CC email adress that could have been used.

Anyone any idea what happened and how I could solve this hairy situation?

Thanks for the input!

Jelmer