Where to find sync. log or previous errors?

Jun 01, 2017

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I'm new to AC and I'm doing some testing with co-workers.

I recently noticed a pop-up that said I had a sync. error and a folder couldn't be sync'd.

I didn't notice any other information with the desktop error pop-up.

I'm trying to go back and see the error message again.

Where can I find it??

Thanks,

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File sync

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Where to find sync. log or previous errors?

Jun 01, 2017

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I'm new to AC and I'm doing some testing with co-workers.

I recently noticed a pop-up that said I had a sync. error and a folder couldn't be sync'd.

I didn't notice any other information with the desktop error pop-up.

I'm trying to go back and see the error message again.

Where can I find it??

Thanks,

TOPICS
File sync

Views

169

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Jun 01, 2017 0
Adobe Employee ,
Jun 01, 2017

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Hi Allen,

Does the sync error reappear if you turn sync off and then back on again from the preferences?

sync.jpg

Best,

- Dave

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Jun 01, 2017 0
Jun 02, 2017

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Hi David,

Actually the user restarted their workstation (same effect?) and the issue resolved itself.

HOWEVER, I want to go back and look at the error message. I found the page that lists the error messages in detail and I wanted to compare it to see what the actual error was.

I’m running a test environment for a group of users who have had a lot of issues with sync’ing.

Thanks,

Allen

Allen Gilberti

HelpDesk Manager

(removed for privacy by moderator)

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Jun 02, 2017 0
David__B LATEST
Adobe Employee ,
Jun 02, 2017

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Hi Allen,

If the error is resolved I'm not sure of an easy way to access it again. You could try checking within the CoreSync log after using the Log Collector. Running the tool should create a zip on the desktop of all of the logs from the system and that log should contain info about any sync errors.

Hope that helps,

- Dave

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Jun 02, 2017 0