Where to report Adobe Account Management issues?

Contributor ,
Dec 02, 2020

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I have no idea how to report this given Adobe's lack of any forums for webiste (Adobe's) issues.

Every so often I get a barrage of emails (6 today so far) titled "Reset your Adobe ID Password".

The emails originate at a valid Adobe server (I run an SMTP server so I know how to read headers).

I've reported this via telephone before but it takes a long time to get through to anyone, and nothing seems to get fixed.

Is this a symptom of someone 3rd party trying to hack into my account?

Is anyone else seeing this? 

And yes, I've already changed my password directly from the website, not from the link in the email.

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Where to report Adobe Account Management issues?

Contributor ,
Dec 02, 2020

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I have no idea how to report this given Adobe's lack of any forums for webiste (Adobe's) issues.

Every so often I get a barrage of emails (6 today so far) titled "Reset your Adobe ID Password".

The emails originate at a valid Adobe server (I run an SMTP server so I know how to read headers).

I've reported this via telephone before but it takes a long time to get through to anyone, and nothing seems to get fixed.

Is this a symptom of someone 3rd party trying to hack into my account?

Is anyone else seeing this? 

And yes, I've already changed my password directly from the website, not from the link in the email.

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Dec 02, 2020 0
LEGEND ,
Dec 02, 2020

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Your post was moved over from the "Using the Community" forum, which is for getting help using this forum system, to a better forum.

 

Someone has gotten your Adobe ID Email address and is trying to log into your account. I do not believe this is just the Adobe servers doing this.

 

This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.
 

I hope this helps. Best of luck to you.

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