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why are my creative cloud files being downloaded to c:?

Community Beginner ,
Dec 01, 2015

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I've been fighting this for a couple of days now. Creative Cloud holds more files than my C: Drive is in size.  For some reason, all the sudden, CC is trying to move the files from my E: drive to my user profile on my C: drive.  I actually found 3 directories where CC started copying files over.  I am trying to figure out why this is going on, all the sudden.  I have told the application to put the files in E:, and that has worked for months.  Now, all the sudden, it only downloads them to C:.  I am getting really frustrated, since I can't sync my files anymore.

I have not seen Adobe release a product without a major bug in a long time.  This is getting ridiculous. 

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why are my creative cloud files being downloaded to c:?

Community Beginner ,
Dec 01, 2015

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I've been fighting this for a couple of days now. Creative Cloud holds more files than my C: Drive is in size.  For some reason, all the sudden, CC is trying to move the files from my E: drive to my user profile on my C: drive.  I actually found 3 directories where CC started copying files over.  I am trying to figure out why this is going on, all the sudden.  I have told the application to put the files in E:, and that has worked for months.  Now, all the sudden, it only downloads them to C:.  I am getting really frustrated, since I can't sync my files anymore.

I have not seen Adobe release a product without a major bug in a long time.  This is getting ridiculous. 

Topics

File sync

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183

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redtea LATEST
Adobe Employee ,
Dec 03, 2015

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Hi:

Thanks for your report. The Creative Cloud Files Folder should not be moved from E: drive to C:drive after the users upgrade to Creative Cloud 3.4.181, If they moved the Creative Cloud Files Folder in E: drive in Creative Cloud 2.3.0.151. We need to collect more information to understand your case. Could you please use the log collector tool (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html )and send the zip file on your both machines to me at  SyncForum-Communication@adobe.com? And also please kindly provide the information as below :

  • Operating system in your computer
  • Timezone in your computer
  • Forum post link:
  • Your Adobe ID:

Thanks

Lin

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