why are my images not appearing on my macbook

New Here ,
Dec 27, 2015 Dec 27, 2015

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i recently purchased a macbook pro and installed my creative cloud. Why are my images from my desktop creative cloud not appearing on my macbook creative cloud?

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File sync

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Adobe Employee ,
Dec 27, 2015 Dec 27, 2015

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Hi,

What is the error that you get?

Please post a screenshot if possible.

Regards,

Sheena

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New Here ,
Dec 28, 2015 Dec 28, 2015

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Hi Sheena,

thanks for the response, i don't get any errors they simple are just not in my folders. even the files I'm working on.

not sure if there is something i need to set up in my desktop to release the files to all my devices?

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Adobe Employee ,
Dec 28, 2015 Dec 28, 2015

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I am sorry but I am not able to understand the issue.

Is it something that you are unable to find in the Adobe CC desktop app or is it some file you are looking for?

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New Here ,
Dec 28, 2015 Dec 28, 2015

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well its hard to explain i guess, basically i have images that I'm transferred from my camera to my creative cloud on my desk top. and have been working on. When i installed creative cloud on my laptop i understood that all my images would automatically appear in my CC account and be available on both devices. Is this not the case or do i have to have a certain setting to have them available?

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Adobe Employee ,
Jan 18, 2016 Jan 18, 2016

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@kaiatherton - Are you placing the files in the Creative Cloud Files folder on your computer? Any files and folders placed here will sync.

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