Why can't I permanently delete files from my creative cloud space?

[Jared_Eaton]

every time I try to delete files it say "an error accured. try again later."

[Ken G. Rice]

Investigating...

[Ken G. Rice]

I have emailed you about resolving this issue.

[AaronWinters]

I'm having the same issue. I move files out of the Cloud folder on my desktop but these changes arent reflected on the Cloud so that I'm nearing quota.

[Ken G. Rice · Accepted solution]

@AaronWinters - Are you able to see items in the Archive in the browser at https://creative.adobe.com/archive?

File deletion is a two-stage process (think the Trash on Mac OS or the Recycle Bin on Windows). Deleting files in the Creative Cloud Files folder on your computer moves them to the Archive. From the Archive you can restore or permanently delete items.

If you are not able to see items in your Archive let me know.

[tjbugler]

I am having this issue. Every time I try to delete the archive I get an error.

[Ken G. Rice]

@tjbugler - We have deleted the files in your Archive.

[otvtech]

Well, Adobe, I'm having the same issue (trying to delete from archive on the web interface, getting errors, no success). What should I do now and next time this happens? Wait for a fix? Get someone there to manually do it for me each time this happens?

[David__B]

Hi Otvtech,

Were you able to empty your archive successfully? What error are you getting? Would it be possible to post a screen shot example if you are still having the issue?

This doc has instructions for how to empty the Archive (permanently delete the online files) if needed:

http://helpx.adobe.com/creative-cloud/help/sync-files.html

Thanks,
- Dave B

[otvtech]

If I remember correctly, the error message was simply "An error occurred / Try agan later / OK" in a simple modal alert. I re-tried just now and the archive emptied as one would normally expect. Perhaps the issue was transitory, relating to server backend error response, and I didn't remember to check the Javascript or network logs for the actual server response at the time.

[ARTETIPO]

I have the same problem to delete my files. Could you do it, please? Thank you.

[PBMarc]

Hi Ken

This issue is a problem with my account. Can you please wipe my archive (delete) folder?  It is eating half of my space and I cannot delete them all.THANK YOU SO MUCH!

[PBMarc]

Hi Again Adobe...

I REALLY REALLY WOULD LIKE MY DELETED FILES FOLDER CLEARED - ie PERMANENTLY DELETED. IT WILL NOT LET ME DELETE MANY OF THE FOLDERS ETC IN THE TRASH FOLDER.

I get the same errors as mentioned above by others... PLEASE PLEASE!

[ARTETIPO]

I have same problem, could you share the solution for this issue, please. Thnks.

[Ken G. Rice]

@Manuel Moreno - We have deleted the items in the Archive for you.

[ARTETIPO]

Thanks, Ken.

Is there any problem with Archive? Why I can't clean it? I mean, there are files that I can delete and other not.

Thank again

[Ken G. Rice]

@Manuel Moreno - For the just resolved problem you had over 10,000 items in the Archive. So there might have been a timeout.

If you run into any problem in the future just post a message in this forum. We can figure out the reason.

[adammodlin]

I'm not able to empty my deleted items - it errors our pretty much every time. Can someone clear mine out for me?

[paper1]

I am also having this issue. When I try to delete the archive I get an error "An error occurred, please try again.". Will there be a fix for this anywhere in the near future?

[Ken G. Rice]

@paper1 - Which operating system version and browser version are you using? Also let us know and we can delete all the items in your Archive if you would like us to.

[paper1]

I am using OSX 10.9.2 and Chrome 33.0.1750.152. I would appreciate if you could delete the items in my archive. Thank you! I've also tried it in Safari 7.0.2 with the same result.

[Ken G. Rice]

@paper1 - Thank you for the OS and browser information. We will investigate. All items in your Archive have been deleted. If you see this issue again let us know.

[miroslavm83043086]

Hi I have the same problem deleted all files from archive but 2 folders are still there please help...

[Ken G. Rice]

@miroslavm83043086 - Your Archive is empty. If the two folders had a large number of nested items it takes a moment for the permanent deletion to complete.

[jengarner]

I have deleted all my files from Desktop Creative Cloud, but they still remain on the Adobe site. I have even archived some and permanently deleted them from the archive.  For most though, they "was an unexpected error" that occurs.

I could archive each file one by one but that would be WAY too time consuming. I would like to start completely over really. There is not a thing in my Cloud that I want to keep. Is is possible for someone at Adobe to just wipe my Cloud completely clean? It would be much appreciated.

Thanks.