Why can't I permanently delete files from my creative cloud space?

[#1]

every time I try to delete files it say "an error accured. try again later."

[#2]

every time I try to delete files it say "an error accured. try again later."

[#3]

Investigating...

[#4]

I have emailed you about resolving this issue.

[#5]

I'm having the same issue. I move files out of the Cloud folder on my desktop but these changes arent reflected on the Cloud so that I'm nearing quota.

[#6 · Accepted solution]

@AaronWinters - Are you able to see items in the Archive in the browser at https://creative.adobe.com/archive?

File deletion is a two-stage process (think the Trash on Mac OS or the Recycle Bin on Windows). Deleting files in the Creative Cloud Files folder on your computer moves them to the Archive. From the Archive you can restore or permanently delete items.

If you are not able to see items in your Archive let me know.

[#7]

I am having this issue. Every time I try to delete the archive I get an error.

[#8]

@tjbugler - We have deleted the files in your Archive.

[#9]

Well, Adobe, I'm having the same issue (trying to delete from archive on the web interface, getting errors, no success). What should I do now and next time this happens? Wait for a fix? Get someone there to manually do it for me each time this happens?

[#10]

Hi Otvtech,

Were you able to empty your archive successfully? What error are you getting? Would it be possible to post a screen shot example if you are still having the issue?

This doc has instructions for how to empty the Archive (permanently delete the online files) if needed:

http://helpx.adobe.com/creative-cloud/help/sync-files.html

Thanks,
- Dave B

[#11]

If I remember correctly, the error message was simply "An error occurred / Try agan later / OK" in a simple modal alert. I re-tried just now and the archive emptied as one would normally expect. Perhaps the issue was transitory, relating to server backend error response, and I didn't remember to check the Javascript or network logs for the actual server response at the time.

[#12]

I have the same problem to delete my files. Could you do it, please? Thank you.

[#13]

Hi Ken

This issue is a problem with my account. Can you please wipe my archive (delete) folder?  It is eating half of my space and I cannot delete them all.THANK YOU SO MUCH!

[#14]

Hi Again Adobe...

I REALLY REALLY WOULD LIKE MY DELETED FILES FOLDER CLEARED - ie PERMANENTLY DELETED. IT WILL NOT LET ME DELETE MANY OF THE FOLDERS ETC IN THE TRASH FOLDER.

I get the same errors as mentioned above by others... PLEASE PLEASE!

[#15]

I have same problem, could you share the solution for this issue, please. Thnks.

[#16]

@Manuel Moreno - We have deleted the items in the Archive for you.

[#17]

Thanks, Ken.

Is there any problem with Archive? Why I can't clean it? I mean, there are files that I can delete and other not.

Thank again

[#18]

@Manuel Moreno - For the just resolved problem you had over 10,000 items in the Archive. So there might have been a timeout.

If you run into any problem in the future just post a message in this forum. We can figure out the reason.

[#19]

I'm not able to empty my deleted items - it errors our pretty much every time. Can someone clear mine out for me?

[#20]

I am also having this issue. When I try to delete the archive I get an error "An error occurred, please try again.". Will there be a fix for this anywhere in the near future?

[#21]

@paper1 - Which operating system version and browser version are you using? Also let us know and we can delete all the items in your Archive if you would like us to.

[#22]

I am using OSX 10.9.2 and Chrome 33.0.1750.152. I would appreciate if you could delete the items in my archive. Thank you! I've also tried it in Safari 7.0.2 with the same result.

[#23]

@paper1 - Thank you for the OS and browser information. We will investigate. All items in your Archive have been deleted. If you see this issue again let us know.

[#24]

Hi I have the same problem deleted all files from archive but 2 folders are still there please help...

[#25]

@miroslavm83043086 - Your Archive is empty. If the two folders had a large number of nested items it takes a moment for the permanent deletion to complete.

[#26]

I have deleted all my files from Desktop Creative Cloud, but they still remain on the Adobe site. I have even archived some and permanently deleted them from the archive.  For most though, they "was an unexpected error" that occurs.

I could archive each file one by one but that would be WAY too time consuming. I would like to start completely over really. There is not a thing in my Cloud that I want to keep. Is is possible for someone at Adobe to just wipe my Cloud completely clean? It would be much appreciated.

Thanks.

[#27]

Hi DarkRaven215,

Are you still having the issue? Just to confirm, you are wanting all of your files online to be removed?

[#28]

Yes, I am still having the issue. And yes, I would like ALL of my files taken off of my online Cloud storage. It would be MUCH appreciated. I just want to start over completely.

[#29]

The files in my Creative Cloud are still there on Adobe.com under the CC page where you manage your files and stuff. And on my Creative Cloud Desktop, the usage of my Creative Cloud says 25.92% percent used, although I have deleted the files from my desktop directory. I understand that you have to permanently delete them from the archive to actually free up space, but the some of the files in my Documents folder are extremely large (up to 2 gigabytes on some). This is mainly because there are some folders with hundreds of folders inside of them. As some have paths like this: "world-lighting\0\10\1\0\0\0\AE\3\1\2\0\1\21\02\04\05\06\1\2\4\1\0\0\0\0"

[#30]

Hi DarkRaven215,

I've requested that they be cleared for you.

[#31]

Hi DarkRaven215,

It should be resolved now.

[#32]

Thanks! It is cleared now. You helped me so much!

[#33]

hey, i'm having the same problem.

can't delete an archive @ https://creative.adobe.com/archive

mac os x 10.9.2

firefox 29.0.1

[#34]

Hi Tyrell corp.

I've reported it to get fixed. Is it okay just to empty it from our side?

Thanks,

- Dave

[#35]

yes - thanks!

[#36]

Hi Tyrell corp.

We did some work on your account from our side. Are you still seeing the behavior or is it working now?

[#37]

I'm having exactly the same issue as Tyrell corp.  Same message.  Can't delete the archived files.

[#38]

@Wryclad - Investigating the problem with your account.

[#39]

@Wryclad - Finished initial investigation. You have no items (files and folders) in the Archive, so there is nothing to Permanently Delete. Are you seeing an error when you try to move an items from the Files to the Archive? Do you have a screenshot of the error you are seeing?

[#40]

Thanks for the quick reply.  I tried about 10 times to permanently delete the files over a period of about 5 hours and I got the same error message every time.  Now that I return to it though, the files have gone.

[#41]

@Wryclad - Thank you for the update. Do you know how many files you were trying to delete, or any information about the folder structure? Feel free to send me a private message with any details.

[#42]

Having the exact same issue. Trying to solve a syncing issue by starting over from my machine, but can't actually delete the old stuff from the archives. Please fix.

And recognize that this is obviously part of a larger issue with your cloud service, rather than addressing it piecemeal.

[#43]

@NealAlanSpurlock - Would you like us to delete the items (files and folders) in the Archive for you? We realize problems are frustrating. Initial analysis of your account shows that you are facing a different issue than other customers reported in this thread.