Why can't I permanently delete files from my creative cloud space?

[Jared_Eaton]

every time I try to delete files it say "an error accured. try again later."

[ThefatdudeUK]

Still on going & the Tec team pretend ur only person with issue I have tried for 3 months to get tech to help .. they just reply middle of night 3 days later ... obviously im then in bed

[Test name2019]

Oh I see Adobe is ignoring all of our messages !!!!

[Habilis Habilis]

Hi,
In fact you have to delete permanently the files by selecting « all files » in your « deleted files » folder, in the creative cloud web app.
The tricky thing is that there is no « select all file » button : you have to select the first file manually, then push « shift » and select the last file of the selection.
Then click « delete all file ».
The next tricky thing is that this option doesn’t work on safari, use firefox or chrome to do it.
Good luck with this very « user friendly » service 🙂
JB

[Shalev-Assouline]

I am not abele to delete either? can someone delete my archive and fix my account for me?! 

[Tyanko]

I would like to delete my "Deleted" items in CC cloud archive, but i get error message "Could not delete some assets permanently!" 

Can some admin help me to delete these old files?

Thanks.

[andrewq28697161]

Same issue, Files in the deleted items area I am trying to delet permanently wont delet.

[Habilis Habilis]

Hi,
In fact you have to delete permanently the files by selecting « all files » in your « deleted files » folder, in the creative cloud web app.
The tricky thing is that there is no « select all file » button : you have to select the first file manually, then push « shift » and select the last file of the selection.
Then click « delete all file ».
The next tricky thing is that this option doesn’t work on safari, use firefox or chrome to do it.
Good luck with this very « user friendly » service 🙂
JB

[Amanda5F93]

Same issuse... I can't mass delete my trash folder. Whenever I try I get, "Could not delete some assets permanently".

Can someone please delete everything in my trash folded? 

Imac 10.15.6

Chrome Version 85.0.4183.102

[adammodlin]

I have a solution to everyone suffering (like myself). Since Adobe is unable or unwilling to add a simple "Empty" or "Delete all" button after nearly 7 years, I took thinks in my own hands.

Using Chrome:

Go to your deleted files (https://assets.adobe.com/deleted).

Press F12 to open the Chrome debugger window.

Go to the "Network" tab.

At the bottom of the tab, select "Request blocking"

Add "blob:https://assets.adobe.com/*" and Enable request blocking.

Scroll down and select as many rows as you want.

Press permanently delete.

Ignore any errors shown, the files will be deleted.

This helped me deleted tens of thousands of files totaling over 200GB in size. Great job Adobe, truly a great and functional site.

[adammodlin]

Also, I just wrote a Powershell script that will automate this 100% for everyone. I'll post it up on Github later today or tomorrow in this repository - https://github.com/adammodlin/ClearAdobeAssetsDeleteItems.

[Luke ImagineBound]

I'm am having this same issue I cannot permanently delete files from my "Deleted" folder. Please can you wipe this for me?