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Why Creative Cloud links (to a video) don't play back on iPhone?

New Here ,
Sep 19, 2018

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I have several video files for a project I'm working on, which include a long cut (10mins) and a social cutdown (45s) - both saved on my Adobe Creative Cloud account.

When I share the links with people to review, they are only able to play the video files from a desktop or Android mobile device. Those with an iPhone are unable to play the video. The link loads, taking them to the Adobe CC video player, they press play and get a white screen - see attached image.

This has been the case of iPhone 5 / 7 / 7+ / 8 models.

Playback is fine on Android phone OnePlus 6 and various Samsung phones.


Suggestions?

Screen Shot 2018-09-19 at 14.50.57.png

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Why Creative Cloud links (to a video) don't play back on iPhone?

New Here ,
Sep 19, 2018

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I have several video files for a project I'm working on, which include a long cut (10mins) and a social cutdown (45s) - both saved on my Adobe Creative Cloud account.

When I share the links with people to review, they are only able to play the video files from a desktop or Android mobile device. Those with an iPhone are unable to play the video. The link loads, taking them to the Adobe CC video player, they press play and get a white screen - see attached image.

This has been the case of iPhone 5 / 7 / 7+ / 8 models.

Playback is fine on Android phone OnePlus 6 and various Samsung phones.


Suggestions?

Screen Shot 2018-09-19 at 14.50.57.png

Topics

File sync

Views

132

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 19, 2018 0
kglad LATEST
Adobe Community Professional ,
Sep 19, 2018

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