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Why did my files double when I changed the name on my file?

New Here ,
Nov 28, 2015

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I changed the name of my CC file. When I signed in today the storage had exceeded my 20GB. I found I now had duplicate files. What happen and how do i get rid of the second set of files?

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Why did my files double when I changed the name on my file?

New Here ,
Nov 28, 2015

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I changed the name of my CC file. When I signed in today the storage had exceeded my 20GB. I found I now had duplicate files. What happen and how do i get rid of the second set of files?

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File sync

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467

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Nov 29, 2015

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Adobe Employee ,
Nov 30, 2015

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Hi Robin Nichols‌,

Could you help me clarify a few things for me? Did you rename a single file and found that you had several duplicates? How much of your storage quota had you previously been using?


Please follow these steps to delete the duplicate set of files and free up storage quota.

1. Delete the unwanted files from your computer.

2. Click 'View on web' in the Files panel of the Creative Cloud desktop app.

3. On the website, click 'Archived' under 'Files', then click 'Empty archive'.

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