Copy link to clipboard
Copied
Until today, I've had no problem syncing files on Creative Cloud, but today all day long I continually get the notification "Unable to Sync Some Files." I'm on a Mac and I've confirmed that I'm signed in to CC, connected to the Internet, and have only used 9% of my CC storage capacity. There's nothing unusual about the files I've created today that are not syncing. Any idea why it would be unable to sync?
Copy link to clipboard
Copied
I am having the exact same issue. I saw a that this was an issue in the past and it looks like it is happening again. Sure hope Adobe fixes the problem a lot quicker this time than the last. It took them over a month.
Copy link to clipboard
Copied
Same thing is happening here. We're in the post production of a major project using premiere and after effects so this is a major problem!
Copy link to clipboard
Copied
Did the problem for everyone else also just started happening today?
Copy link to clipboard
Copied
Yep. I'm having the same problem.
Copy link to clipboard
Copied
Same problem here –– it feels like as soon as one thing gets fixed in CC another thing gets broken, which is fun for everyone.
Copy link to clipboard
Copied
Please take a look at this document for assistance: Error: "Unable to sync files" to the Adobe Creative Cloud
Copy link to clipboard
Copied
I have troubleshot through that page without success. The files that should be syncing today have nothing different about them than the files I create every day, and the fact that others are having the same problem makes me think the problem isn't with our files.
Copy link to clipboard
Copied
Please contact our support staff directly for assistance by following this link: Contact Adobe Customer Care.
For additional information, please see: FAQ: How can I contact Adobe for support?
Copy link to clipboard
Copied
The troubleshooting page doesn't help.
Copy link to clipboard
Copied
Just started today
Copy link to clipboard
Copied
Same issue sfor me also, just started today, working fine yesterday, fix your stuff Adobe, this is unacceptable!
Copy link to clipboard
Copied
Same here. I tryed several things. Every free Cloud is better... A shame.