Why does Adobe make it impossible to contact support?

New Here ,
Nov 30, 2020

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I have been searching the website and every link to contact support just takes you to the Customer Care page with tips on how to do various tasks. I cannot find a contact phone number or an option to reach the "Chat" they supposedly have but is so hidden that you can't use it. 

Adobe Community Professional
Correct answer by LinSims | Adobe Community Professional

This page lists phone numbers for customer support around the world. Wait times may be long; please be patient with the CSR as they have no control over that.

https://helpx.adobe.com/contact/phone.html

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Why does Adobe make it impossible to contact support?

New Here ,
Nov 30, 2020

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I have been searching the website and every link to contact support just takes you to the Customer Care page with tips on how to do various tasks. I cannot find a contact phone number or an option to reach the "Chat" they supposedly have but is so hidden that you can't use it. 

Adobe Community Professional
Correct answer by LinSims | Adobe Community Professional

This page lists phone numbers for customer support around the world. Wait times may be long; please be patient with the CSR as they have no control over that.

https://helpx.adobe.com/contact/phone.html

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Nov 30, 2020 0
Adobe Community Professional ,
Nov 30, 2020

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Regarding chat, there's an icon in the bottom right corner of the Help Centre page, although it took several seconds to display today. I think it's normally quicker, so perhaps go back to customer care and give it a few seconds to show up?

 

Amebr_0-1606798185426.png

 

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Nov 30, 2020 0
New Here ,
Dec 01, 2020

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Sat on the Help Center main page for 10 minutes with no chat option ever popping up. Have searched dozens of help center pages for a chat option and came up empty. The "Contact Us" button under support at the top is a dead link. help center.png

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Dec 01, 2020 0
New Here ,
Dec 01, 2020

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Appears that the adobe website does not support Google Chrome and I had to use Internet Explorer to get it to work. 

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Dec 01, 2020 0
Adobe Employee ,
Dec 02, 2020

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Kenneth5EB8, I am sorry you encountered so many difficulties contacting our support team. I reviewed your account, and I am happy to see you successfully contact phone support.  I do not, however, see any attempts to contact us via chat.  Please follow Nancy's advice and use a browser that allows cookies and does not block scripts when contacting us in the future at https://helpx.adobe.com/contact.html.

 

Our chat team is always available, especially for account and membership related inquiries, and even has the ability to take direct control of the computer to help resolve any errors an individual user may be encountering.

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Dec 02, 2020 0
Adobe Community Professional ,
Dec 01, 2020

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This page lists phone numbers for customer support around the world. Wait times may be long; please be patient with the CSR as they have no control over that.

https://helpx.adobe.com/contact/phone.html

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Dec 01, 2020 0
New Here ,
Dec 01, 2020

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Thank you for the link. That's something that should probably be available in the contact section of the website and not from having to scour the forums though. 

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Dec 01, 2020 0
Adobe Community Professional ,
Dec 01, 2020

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"Adobe's website does not support Google Chrome."

 

Untrue. I am able to reach online chat from ANY modern browser that supports cookies and does not have script blockers.  So your assertion that Adobe somehow blocks Chrome browsers is not entirely accurate.  More than likely, something on your end (browser configuration, add-ons, firewall/anti-virus, security settings, etc...) are causing problems.

 

1. Please log-in to your account portal with your paid plan ID and password.

https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Or as LinSims said, call by phone M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Dec 01, 2020 1